FAQ

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Here you'll find answers to some commonly asked questions- if you cannot find an answer below, feel free to contact me directly (please allow between 1-2 days for a response) thanks!

 Q: What is your store's return/exchange policy? 

      A: I do not accept returns or exchanges.

However, if you have any serious issues with you order let me know immediately. Make sure to read full items descriptions before making purchase and feel free to ask questions before purchasing. 

Q: How long does it take to fulfill orders?

     A: Orders will ship every 3 days, please allow 3-4 days to process and pack your order. International orders (especially  JPN,AUS,NZ) please allow up to 2-12 weeks for items to arrive once they've shipped. You will receive tracking info once your order is shipped. 

Q: Do you ship outside the USA?

    A: Yes, and in order to keep costs low for the customer, shipping will be fulfilled through Ship Station's Global Advantage Program. Please allow for extra time for international orders to be shipped.

Q: Where can I buy your products (not online) but in person?

   A: If you visit the "Vending" link on this website, it will show you a calendar of events with art shows & comic cons I am participating in and you can purchase items from me at those shows. I am actively seeking out Brick and Mortar shops to carry my giftwares (cards/stickers/keychains/prints) and have a wholesale website through FAIRE which shops can purchase from me and resell. (Work in progress) 

Q: Does buying your art give me permission to reproduce, repost, or resell it? 

 A: No, all copyrights belong to myself  "Magenta" of Magenta Arts. Purchase of art/products with my art on it-does NOT transfer rights, reproduction of art rights, or any other intellectual property (my art and designs) If you share my work online, you need to let me know and include credits/links @magentaarts on Instagram and @magentaillustration on Facebook, @magentasoulstar on Twitter. Thank you.

 

❤Q: Do you sell Wholesale?

Yes, certain items and prints are available as wholesale through my FAIRE website. If you wish to purchase my work to resell in your Brick and Mortar shop, DM me and I will e-mail you the link to my FAIRE wholesale shop (separate from this one)

❤ Q: Do you do art commissions?

     A: Yes, I do commissions depending on my current availability. I can only work on one at a time. I reserve the right to accept or reject a commission request based on the nature of the request, and on how much time I have available. Commissions are on a "first come, first served" basis. 

Commission prices below:

$400- Full color illustration, up to 11x17,  featuring one character, background, details, accessories. 

$300-Full Color Character design, up to 11x17, no background, background "hints" such as a color wash or shadow/shading. 

$100 Full color Bust/portrait, 8x10 , add $50 for background + per extra character.
 

$150 9x12 Full color Cartoon or Anime Character/your OC character minimal shading and no background or simple color background/shadows/texture. Add $50 for each additional character. 

$200- 9x12 Pet portrait- full color, minimal background (shading/a color) add $50 per extra animal added. 

Commissions right now are digital only-(Drawn with ipad Pro in Procreate) to keep costs lower, and turnaround times faster, as well as no shipping cost as the finished commission will be emailed to you digitally and you can print out as many as you like for your own personal use. If you wish to order a print of your commission and you do not have a printer yourself, I can print and ship to you for an extra $25 per order (includes S&H to USA only).